Newsgroups: sci.med.dentistry

Subject: Re: This Explains the Switch and Bait!
Date: Wed, 24 Oct 2001 14:08:43 -0400

    I don't think there's anything wrong with a handwritten note
either.  The little touches ARE important.  For instance, I think it's
mandatory to acknowledge a referral--whether a note, a card, or
flowers.  It's a cliche, but we really DO appreciate the confidence
shown.

REPLY:

A couple of tips ... Do not use large
hand-written block letters,
especially if you are from Trenton!

    My fees are way too low anyway (;-)), but IMO the personal touch is
well worth paying a little more for.  I don't just mean the small
courtesies; I mean treating patients with concern and empathy, rather
than in a cookie-cutter approach.  I don't even have to ask to know that
the dentists who post here regularly treat with a personal touch.

Steve

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